Whimsy&Flow
Return policy
A straightforward guide to exchanges, credits, and faulty-item support.
Change of mind or incorrect size
Eligible items may be returned for an exchange or credit note. Whimsy&Flow does not offer refunds for change of mind or incorrect sizing.
- Items must be unworn and unused, with tags attached and original packaging.
- A receipt or proof of purchase is required.
- Returns must be postmarked within 7 days of purchase.
Faulty or damaged items
Every item is inspected and photographed for quality. If yours arrives faulty or damaged, email whimsyandflow@outlook.com with your order number, a description of the fault, and clear photos within 7 days of delivery.
Once the item is received and inspected, Whimsy&Flow will arrange a replacement, exchange, or refund as appropriate.
Final sale
Some purchases are final sale. These items are clearly marked before purchase.