Products

Frequently asked questions

Change of Mind or Incorrect Size

If you change your mind about a product or find that the size isn’t quite right, you may return it for an exchange or a credit note. We do not offer refunds for change of mind or incorrect sizing.

To be eligible for a return:

The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging.
A receipt or proof of purchase must be provided.
The return must be postmarked within 7 days of purchase.

Faulty or Damaged Items

We take pride in the quality of our products. Each item is inspected and photographed to ensure quality. If your item arrives faulty or damaged, please contact us immediately to arrange a replacement, exchange, or refund.

To report a faulty or damaged item:

• Email us at whimsyandflow@outlook.com with your order number, a description of the fault, and clear photos showing the issue.

• Reports must be submitted within 7 days of receiving the item.

• Items must be returned in their original packaging where possible.

Once we receive and inspect the item, we will process the replacement, exchange, or refund promptly.

Return Details will be sent via email.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Processing Times

All orders are processed within 2–4 business days after purchase.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high volume periods (sales, holidays, restocks), processing may take slightly longer.

Shipping Options & Rates

We offer the following shipping methods within the U.S.:

Shipping Method

Standard Shipping

3-7 business days

$6.95 flat rate or FREE on orders $100+

Priority Shipping

2-3 business days

$12.95

International Shipping

We currently ship to select countries. Shipping costs and delivery times vary by destination.
Customs fees or import taxes (if any) are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.

Lost or Delayed Packages

• We are not responsible for delays caused by postal carriers or customs.

Account

Products

Amalfi Soleil Hand-Beaded Maxi Dress

Amani Double-Strand Necklace & Bracelet Set

Amber Flower Set

Amber Mosaic Kaftan & Clutch Set

Arctic Bloom Embroidered Fur Coat

Aurelia Coin Scarf Necklace & Bracelet Set

Aurelia Regal Embellished Couture Clutch

Aurora Fringe Jewel Clutch

Aurora Frost Denim Coat

Aurora Shard Statement Necklace

Azure Moon Heirloom Maxi Dress

Azure Moon Patchwork Maxi Dress

Azure Solara Embroidered Maxi Dress

Azure Whisper Eyelet Midi Dress

Bella Notte Hand-Embroidered Italian Cotton Maxi

Bloom & Azure Kaftan & Beaded Clutch Set

Bloom & Pearl Drops

Bluebell Garden Midi Dress

Blush Crystal Cascade Earrings

Blush Horizon Embroidered Two-Piece Set - Short Queen Friendly

Blush Reverie Lace Duster Jacket

Bohemian Luxe Poly-Satin & Chiffon Sequin Patchwork Hat & Jacket Set

Bone earrings

Bordeaux Royale Embellished Denim Jacket

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Frequently asked questions

Country/Region

Country/Region

Products

Amalfi Soleil Hand-Beaded Maxi Dress

Amani Double-Strand Necklace & Bracelet Set

Amber Flower Set

Amber Mosaic Kaftan & Clutch Set

Arctic Bloom Embroidered Fur Coat

Aurelia Coin Scarf Necklace & Bracelet Set

Aurelia Regal Embellished Couture Clutch

Aurora Fringe Jewel Clutch

Aurora Frost Denim Coat

Aurora Shard Statement Necklace

Azure Moon Heirloom Maxi Dress

Azure Moon Patchwork Maxi Dress

Azure Solara Embroidered Maxi Dress

Azure Whisper Eyelet Midi Dress

Bella Notte Hand-Embroidered Italian Cotton Maxi

Bloom & Azure Kaftan & Beaded Clutch Set

Bloom & Pearl Drops

Bluebell Garden Midi Dress

Blush Crystal Cascade Earrings

Blush Horizon Embroidered Two-Piece Set - Short Queen Friendly

Blush Reverie Lace Duster Jacket

Bohemian Luxe Poly-Satin & Chiffon Sequin Patchwork Hat & Jacket Set

Bone earrings

Bordeaux Royale Embellished Denim Jacket

Frequently asked questions