Frequently asked questions
What is the return policy?
Change of Mind or Incorrect Size
If you change your mind about a product or find that the size isn’t quite right, you may return it for an exchange or a credit note. We do not offer refunds for change of mind or incorrect sizing.
To be eligible for a return:
- The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging.
- A receipt or proof of purchase must be provided.
- The return must be postmarked within 7 days of purchase.
Faulty or Damaged Items
We take pride in the quality of our products. Each item is inspected and photographed to ensure quality. If your item arrives faulty or damaged, please contact us immediately to arrange a replacement, exchange, or refund.
To report a faulty or damaged item:
• Email us at whimsyandflow@outlook.com with your order number, a description of the fault, and clear photos showing the issue.
• Reports must be submitted within 7 days of receiving the item.
• Items must be returned in their original packaging where possible.
Once we receive and inspect the item, we will process the replacement, exchange, or refund promptly.
Return Details will be sent via email.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Processing Times
- All orders are processed within 2–4 business days after purchase.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During high volume periods (sales, holidays, restocks), processing may take slightly longer.
Shipping Options & Rates
We offer the following shipping methods within the U.S.:
Shipping Method
Standard Shipping
3-7 business days
$6.95 flat rate or FREE on orders $100+
Priority Shipping
2-3 business days
$12.95
International Shipping
- We currently ship to select countries. Shipping costs and delivery times vary by destination.
- Customs fees or import taxes (if any) are the responsibility of the customer.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.
Lost or Delayed Packages
• We are not responsible for delays caused by postal carriers or customs.