Jewelry

Frequently asked questions

Change of Mind or Incorrect Size

If you change your mind about a product or find that the size isn’t quite right, you may return it for an exchange or a credit note. We do not offer refunds for change of mind or incorrect sizing.

To be eligible for a return:

The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging.
A receipt or proof of purchase must be provided.
The return must be postmarked within 7 days of purchase.

Faulty or Damaged Items

We take pride in the quality of our products. Each item is inspected and photographed to ensure quality. If your item arrives faulty or damaged, please contact us immediately to arrange a replacement, exchange, or refund.

To report a faulty or damaged item:

• Email us at whimsyandflow@outlook.com with your order number, a description of the fault, and clear photos showing the issue.

• Reports must be submitted within 7 days of receiving the item.

• Items must be returned in their original packaging where possible.

Once we receive and inspect the item, we will process the replacement, exchange, or refund promptly.

Return Details will be sent via email.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Processing Times

All orders are processed within 2–4 business days after purchase.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high volume periods (sales, holidays, restocks), processing may take slightly longer.

Shipping Options & Rates

We offer the following shipping methods within the U.S.:

Shipping Method

Standard Shipping

3-7 business days

$6.95 flat rate or FREE on orders $100+

Priority Shipping

2-3 business days

$12.95

International Shipping

We currently ship to select countries. Shipping costs and delivery times vary by destination.
Customs fees or import taxes (if any) are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.

Lost or Delayed Packages

• We are not responsible for delays caused by postal carriers or customs.

Account

Jewelry

Midnight Blossom Drop Earrings

Lattice Pearl Cluster Earrings

Golden Starfish Elegance Earrings

Starfish Charm Stud Earrings

Lunar Radiance Pearl Drops

Bloom & Pearl Drops

Midnight Glow Chandelier Earrings

Noir Elegance Tassel Earrings

Golden Bloom Hoop Earrings

Scarlet Bloom Drop Earrings

Sapphire Mirage Tassel Earrings

Celestial Bloom Earrings

Textured Open Band Ring

Sculpted Cuff Bracelet

Gold Cuff Bracelet with Pearls and Crystals

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Frequently asked questions

Country/Region

Country/Region

Jewelry

Midnight Blossom Drop Earrings

Lattice Pearl Cluster Earrings

Golden Starfish Elegance Earrings

Starfish Charm Stud Earrings

Lunar Radiance Pearl Drops

Bloom & Pearl Drops

Midnight Glow Chandelier Earrings

Noir Elegance Tassel Earrings

Golden Bloom Hoop Earrings

Scarlet Bloom Drop Earrings

Sapphire Mirage Tassel Earrings

Celestial Bloom Earrings

Textured Open Band Ring

Sculpted Cuff Bracelet

Gold Cuff Bracelet with Pearls and Crystals

Frequently asked questions